Help
- Credit Card Security
- What's My Size?
- Placing Your Order
- Delivery
- International Orders
- Returns & Exchange Policy
Credit Card Security
Shopping online at Alie Street is safe because we use the latest security measures to protect your details when you shop with us. We use 256-bit SSL software to encrypt your credit/debit card information when you place an order on our secure server, which means that only we are able to decrypt the information in order to process your details.
After you click on the "Proceed to Checkout" button, secure pages are indicated by:
- the web address changing from "http://" to "https://"; and
- a "padlock" symbol (or key) in the bottom right-hand status bar of your web browser.
What's My Size?
Please click here for more information on sizing.
If you have any queries or concerns, please email us or telephone customer services on 0844 448 0123 where we would be delighted to help.
Placing Your Order
There are currently three ways to pay for your order - by credit card, cheque and by gift voucher.
- Please click on the products you wish to buy and add these to your shopping basket
- Once you are happy with your order, click on Checkout and you will be asked to complete our Secure Order Form where we will collect your details.
- If you are paying by credit card, please complete the Secure Order Form with your details - your order will be automatically processed and despatched.
- If you are paying by cheque, please complete the Secure Order Form and include your Bank Sort Code and Account Number in the "Credit Card Number" box. Please make your cheque payable to "Alie Street" and write on the back the Order Reference number which you will receive automatically after submitting your order.
- If you are paying by gift voucher, please complete the Secure Order Form and include your Gift Voucher code in the "Gift Voucher Number" box.
Address for cheques:
Alie Street
Typhoon Building
Oakcroft Road
Chessington
SURREY
KT9 1RH
For any queries, please contact us at: hello@aliestreet.com
Delivery
We offer Standard and Express delivery services to all Worldwide destinations:
North America
- Standard Shipping - US $9.95
Your order will be shipped via DHL or FedEx and delivered within 5-10 business days. Orders placed on weekends are sent the next business day. - Express Shipping - US $19.95
Your order will be despatched via Express International Courier and delivered within 2-3 business days.
Please place your order by 2.30pm (Mon-Fri) to ensure it is despatched the same day, otherwise it may leave the following business day. Orders placed on weekends are sent the next business day. - IMPORT DUTY / TAXES: Please note that local Import Duty and/or Sales Tax may be payable on orders over US $800.00. Any duties payable will be billed separately by our courier, DHL. Please refer to your local customs office for more information.
Many countries have a process for residents to claim duty/sales tax refunds on imports which are later returned to sender, but we would advise you to check with your local Customs department for more information on this process.
Returns/Exchange Policy
Returns & Exchange Information
We hope that you will be truly delighted with your purchase, but there may be occasion where you feel it necessary to return or exchange an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.
If you wish to receive a refund, please return your purchase in its original condition: unworn, tag attached and folded carefully inside the tissue paper and packaging it arrived in.
Please enclose a completed Returns Information Form, which can be found on the back of your invoice. Need a new Returns Form? Download one here.
We will refund you any money you have paid for that item (excluding postage) by your original payment method.
Where the returns period has expired, we will be happy to offer an exchange within 28 days up to the value of your purchase.
Certain products and services are excluded from this returns policy, including products that are made bespoke to your order. These items cannot be returned for a refund unless faulty. You will be notified if products you are ordering are excluded from our Returns Policy before your order is accepted by us.Returns Policy
- Exchanges: Please return your item within 30 days of receipt.
- Refunds: Please return your item within 30 days of receipt.
DHL Express Returns Service (Optional)
(This service is currently available in AUSTRIA, BELGIUM, DENMARK, FRANCE, GERMANY, GUERNSEY, IRELAND, ISLE OF MAN, JERSEY, NETHERLANDS, SWEDEN, SWITZERLAND, UNITED KINGDOM, UNITED STATES, USA)
For ultimate convenience, book our Express Returns service and DHL International will collect your items for exchange or refund from your chosen address on a day/timeslot of YOUR choosing. We will receive your items within a just a few days and process your exchange / refund immediately. Once your item has been collected:
- We will receive your items back within 2-3 days
- We will contact you to confirm receipt and that your Exchange or Refund has been processed
- For any items to be exchanged, normal delivery charges will apply.
» Book your DHL Express Return online at https://www.aliestreet.com/expressreturns
Returns Address
If you are arranging your own shipping, then please send your goods for return or exchange to the following address:
CUSTOMER RETURNSPlease mark the parcel AND any customs/airway bill forms as "RETURNED GOODS" to avoid customs charges or delays in processing your refund/exchange:
Alie Street
Unit 3A Carnfield Place
Bamber Bridge
PRESTON
PR5 8AN
United Kingdom
Please retain proof of postage - and we recommend appropriate insurance cover - as we cannot accept responsibility for any items sent by customers that are lost in transit. All items are the customer's responsibility until received by Alie Street.
Duty / Sales Tax Refunds
If you are in the UK, EU or Australia, your refund from Tiffany Rose will include the Sales Tax that you have paid to us on that purchase.
When shopping from other countries we do not charge Sales Tax but you may have paid Import Sales Tax and/or Import Duty to your country's Customs Office via our courier.
Many countries have a process for residents to claim duty/sales tax refunds on imports which are later returned to sender, but we would advise you to check with your local Customs department for more information on this process.
