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Returns

Returns & Exchange Information

We hope that you will be truly delighted with your purchase, but there may be occasion where you feel it necessary to return or exchange an item. We aim to keep the process as simple as possible. All you pay for is the return postage of the goods. These terms do not affect your statutory rights.

If you wish to return goods to us, please send back your purchase in its original condition: unworn/undamaged/unwashed with all original tags still attached.

Please enclose a completed Returns Information Form, which can be found on the back of your invoice. Need a new Returns Form? Download one here.

We will refund you any money you have paid for that item (excluding postage) by your original payment method.

Where the returns period has expired, we will be happy to offer an exchange within 30 days up to the value of your purchase.

Certain products and services are excluded from this returns policy, including products that are made bespoke to your order. These items cannot be returned for a refund unless faulty. You will be notified if products you are ordering are excluded from our Returns Policy before your order is accepted by us.

Returns Policy

• Exchanges: Please return your item within 30 days of receipt.
• Refunds: Please return your item within 30 days of receipt.

DHL Express Collection

(This service is currently available in AUSTRIA, BELGIUM, DENMARK, FRANCE, GERMANY, GUERNSEY, IRELAND, ISLE OF MAN, JERSEY, NETHERLANDS, SWEDEN, SWITZERLAND, UNITED KINGDOM, UNITED STATES, USA)

For ultimate convenience, book our Express Returns service and DHL International will collect your items for exchange or refund from your chosen address on a day/timeslot of YOUR choosing. We will receive your items within a just a few days and process your exchange / refund immediately. Once your item has been collected:

• We will receive your items back within 2-3 days
• We will contact you to confirm receipt and that your Exchange or Refund has been processed
• For any items to be exchanged, normal delivery charges will apply.

For customers in Ireland there is a returns collection charge of EUR 19.95 for this optional express service. This fee will be deducted from your refund, which will be processed immediately on receipt of your parcel. You can of course return items to us using any other method of your choosing to the usual address above.

» Book your DHL Express Return online at https://www.aliestreet.com/expressreturns

Returns Address

If you are arranging your own shipping, then please send your goods for return or exchange to the following address:

CUSTOMER RETURNS
Alie Street
Unit 3A Carnfield Place
Bamber Bridge
Preston
LANCASHIRE
PR5 8AN
United Kingdom

Please mark the parcel AND any customs/airway bill forms as "RETURNED GOODS" to avoid customs charges or delays in processing your refund/exchange:

Please retain proof of postage. All items are the customer's responsibility until received by Alie Street.

Duty / Sales Tax Refunds

If you are in the UK, EU or Australia, your refund from Tiffany Rose will include the Sales Tax that you have paid to us on that purchase.(Note: For customers in Australia this only applies to orders under AU $1,000 in value where we have paid the GST on your behalf.)

When shopping from other countries we do not charge Sales Tax but you may have paid Import Sales Tax and/or Import Duty to your country's Customs Office via our courier.