Returns
Returns & Exchange Information
We hope that you will be truly delighted with your purchase, but there may be occasion where you feel it necessary to return or exchange an item. We aim to keep the process as simple as possible. All you pay for is the return postage of the goods. These terms do not affect your statutory rights.
If you wish to return goods to us, please send back your purchase in its original condition: unworn/undamaged/unwashed with all original tags still attached.
Please enclose a completed Returns Information Form, which can be found on the back of your invoice. Need a new Returns Form? Download one here.
We will refund you any money you have paid for that item (excluding postage) by your original payment method.
Where the returns period has expired, we will be happy to offer an exchange within 30 days up to the value of your purchase.
Certain products and services are excluded from this returns policy, including products that are made bespoke to your order. These items cannot be returned for a refund unless faulty. You will be notified if products you are ordering are excluded from our Returns Policy before your order is accepted by us.Returns Policy
- Exchanges: Please return your item within 30 days of receipt.
- Refunds: Please return your item within 30 days of receipt.
Returns Address
If you are arranging your own shipping, then please send your goods for return or exchange to the following address:
CUSTOMER RETURNSPlease mark the parcel AND any customs/airway bill forms as "RETURNED GOODS" to avoid customs charges or delays in processing your refund/exchange:
Alie Street
Unit 3A Carnfield Place
Bamber Bridge
Preston
LANCASHIRE
PR5 8AN
United Kingdom
Please retain proof of postage. All items are the customer's responsibility until received by Alie Street.
Duty / Sales Tax Refunds
If you are in the UK, EU or Australia, your refund from Tiffany Rose will include the Sales Tax that you have paid to us on that purchase.(Note: For customers in Australia this only applies to orders under AU $1,000 in value where we have paid the GST on your behalf.)
When shopping from other countries we do not charge Sales Tax but you may have paid Import Sales Tax and/or Import Duty to your country's Customs Office via our courier.
Many countries have a process for residents to claim duty/sales tax refunds on imports which are later returned to sender, but we would advise you to check with your local Customs department for more information on this process.
