Help
- Credit Card Security
- What's My Size?
- Placing Your Order
- Delivery
- International Orders
- Returns & Exchange Policy
Credit Card Security
Shopping online at Alie Street is safe because we use the latest security measures to protect your details when you shop with us. We use 256-bit SSL software to encrypt your credit/debit card information when you place an order on our secure server, which means that only we are able to decrypt the information in order to process your details.
After you click on the "Proceed to Checkout" button, secure pages are indicated by:
- the web address changing from "http://" to "https://"; and
- a "padlock" symbol (or key) in the bottom right-hand status bar of your web browser.
What's My Size?
Please click here for more information on sizing.
If you have any queries or concerns, please email us or telephone customer services on 020 8397 6920 where we would be delighted to help.
Placing your order
You may pay for your order by Credit/Debit Card, Paypal, Cheque or by Gift Voucher.
- Please click on the products you wish to buy and add these to your shopping basket
- Once you are happy with your order, click on Checkout and you will be asked to complete our Secure Order Form where we will collect your details.
- If you are paying by credit card, please complete the Secure Order Form with your details - your order will be automatically processed and despatched.
- If you are paying by cheque, please complete the Secure Order Form and include your Bank Sort Code and Account Number in the "Credit Card Number" box. Please make your cheque payable to "Alie Street" and write on the back the Order Reference number which you will receive automatically after submitting your order.
- If you are paying by gift voucher, please complete the Secure Order Form and include your Gift Voucher code in the "Gift Voucher Number" box.
Address for cheques:
Alie Street
Typhoon Building
Oakcroft Road
Chessington
SURREY
KT9 1RH
For any queries, please contact us at: hello@aliestreet.com
Delivery
We offer Standard and Express delivery services to all Worldwide destinations:
Australia & New Zealand
- Standard Shipping - AU $19.95
Your order will be shipped via DHL or FedEx and delivered within 5-7 working days. Orders placed on weekends are sent the next working day. - Express Shipping - AU $39.95
Your order will be shipped via Express International Courier and delivered within 4-5 working days. Orders placed on weekends are sent the next working day. - IMPORT DUTY / GST:
Australia - Prices shown on our Australian website include GST for orders under $1,000, so for orders under this threshold there will be no further duty/taxes to pay. The Australian Government charges local Import Duty and GST on international orders over AU $1,000. For orders over this threshold we will deduct GST at the Checkout and any Duty/GST payable will be billed separately by our couriers, DHL/FedEx. Please refer to your local customs office for more information.
New Zealand - The New Zealand government charges Import Duty and/or Sales Tax on international orders over NZ $60. Any duties payable will be billed separately by our couriers, DHL/FedEx. Please refer to your local customs office for more information. - We are GST-registered and all orders under AU $1,000 include GST which is paid by us.
- Australian Customs currently collect Import GST on shipments over AU $1,000 in value, and so orders over this threshold will be calculated Excluding GST on our checkout. The Import GST will be paid by you to our courier along with any Import Duty calculated by Australian Customs.
- More information on applying for Duty Refunds from Australian Border Force on Returned Goods: https://www.abf.gov.au/importing-exporting-and-manufacturing/exporting/duty-drawback-scheme
Many countries have a process for residents to claim duty/sales tax refunds on imports which are later returned to sender, but we would advise you to check with your local Customs department for more information on this process.
Returns/Exchange Policy
Returns & Exchange Information
We hope that you will be truly delighted with your purchase, but there may be occasion where you feel it necessary to return or exchange an item. We aim to keep the process as simple as possible. All you pay for is the return postage of the goods. These terms do not affect your statutory rights.
If you wish to return goods to us, please send back your purchase in its original condition: unworn/undamaged/unwashed with all original tags still attached.
Please enclose a completed Returns Information Form, which can be found on the back of your invoice. Need a new Returns Form? Download one here.
We will refund you any money you have paid for that item (excluding postage) by your original payment method.
Where the returns period has expired, we will be happy to offer an exchange within 30 days up to the value of your purchase.
Certain products and services are excluded from this returns policy, including products that are made bespoke to your order. These items cannot be returned for a refund unless faulty. You will be notified if products you are ordering are excluded from our Returns Policy before your order is accepted by us.Returns Policy
- Exchanges: Please return your item within 30 days of receipt.
- Refunds: Please return your item within 30 days of receipt.
Returns Address
If you are arranging your own shipping, then please send your goods for return or exchange to the following address:
CUSTOMER RETURNSPlease mark the parcel AND any customs/airway bill forms as "RETURNED GOODS" to avoid customs charges or delays in processing your refund/exchange:
Alie Street
Unit 3A Carnfield Place
Bamber Bridge
Preston
LANCASHIRE
PR5 8AN
United Kingdom
Please retain proof of postage. All items are the customer's responsibility until received by Alie Street.
Duty / Sales Tax Refunds
If you are in the UK, EU or Australia, your refund from Tiffany Rose will include the Sales Tax that you have paid to us on that purchase.(Note: For customers in Australia this only applies to orders under AU $1,000 in value where we have paid the GST on your behalf.)
When shopping from other countries we do not charge Sales Tax but you may have paid Import Sales Tax and/or Import Duty to your country's Customs Office via our courier.
Many countries have a process for residents to claim duty/sales tax refunds on imports which are later returned to sender, but we would advise you to check with your local Customs department for more information on this process.
